New Invention Health Centre, Willenhall West Midlands, WV12 5RZ, United Kingdom Tel: 01922 475100

Rights & Responsibilities

Patient Rights

We would like to advise patients registered at the Practice of your following rights:
  • Patients have a right to express a preference to receive services from a particular doctor or nurse—providing that the preferred practitioner performs that service. We encourage and support ‘continuity of care’ – By seeing the same nurse or doctor for a particular condition, we are much more likely to build up an accurate diagnosis and agree an effective course of treatment with you.
  • Registered patients aged 16—75 who have not been seen for 3 years, can request a health check-up consultation. We hope you will take up this service.
  • Registered patients aged 75 and over who have not been seen for 3 years can request a health check-up consultation in their home if they are unable to attend the Health Centre.
  • Patients have a right to see their own health records, subject to the provisions of the Data Protection Act.
  • We need 2 working days to issue prescription. In case of the urgent request please tell the reception .

 

Responsibilities

We would like to advise patients registered at the Practice of your following responsibilities:
  • Please arrive on time for your appointment so we can minimise delays for other patients?
  • Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so we can offer this appointment to other patients?
  • You can use our new text service to cancel, by sharing your current mobile number with us.
  • Please try and attend the Health Centre and do not make a request for a home visit, unless absolutely necessary. Home visits are exclusively for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the Health Centre, so allowing us to see everyone who needs us.
  • Please make requests for repeat prescriptions in good time. We typically require 72 hours.
  • Please co-operate with all practice staff and treat them courteously. They are here to help.