New Invention Health Centre, Willenhall West Midlands, WV12 5RZ, United Kingdom Tel: 01922 475100

When We Are Closed

General

Call 999 in an Emergency.
chest pains and/or shortness of breath constitute an emergency.
If You Are Unsure, Call 111.

Out of Hours Services

From 6:30pm – 8:00am Monday to Friday or anytime at the weekend or bank holidays, please call 111
Calls to the NHS 111 number are free from mobiles and from landlines.
Surgery phone lines are closed on Monday, Tuesday, Thursday and Friday from 13:00 – 14:00pm and Wednesdays – from 1:00-6:30.

NHS 111

Call 111 if:
  • You need medical help fast but it’s not a 999 emergency.
  • You think you need to go to A&E or need another NHS urgent care service.
  • You don’t know who to call.
  • You need health information or reassurance about what to do next.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.
They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.